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Author: Amy Foo

Amy Foo is the managing director, Australia & New Zealand, at San Francisco-based CRM software company Zendesk. She also serves as the company’s vice president of finance and oversees global finance shared service and revenue operations. Since joining Zendesk in 2013 as one of the business’s first hires in the APAC region, Amy has helped fuel the evolution of the company’s operations, product innovation, and sales and marketing organizations as well as the organic expansion and acquisitions for five offices – Singapore, Australia, Philippines, India and Japan. In her role as MD of ANZ, she is also responsible for leading the engineering and go-to-market teams, based in Melbourne, which help over 24,000 brands meet the needs and expectations of their customers.

How empathy can drive customer support success

By Amy Foo   Posted in Customer Experience People
Posted on August 20, 2020September 26, 2020

Throughout the COVID-19 pandemic, customer support teams have been on the front line, contending with increased ticket volumes at the same time as having to adapt to changing circumstances and …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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