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Day: 8 September 2025

From Adolescence to Adulthood – The defining line in the sand for CX

By Aarron Spinley   Posted in Customer Experience Training & Development
Posted on September 8, 2025September 21, 2025

One of my sons is heading toward to the end of his teen years.  He’s sailing through it like an OG. Assured. Confident. Way too adult in some ways, but I’m proud of him. Unlike his old man at the same age, he’s comfortable in his skin, knows who he is. But that’s not the …

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CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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