Poor customer experiences are costing Australian businesses up to $66 billion (AUD*) in lost sales as consumers reduce their spending following negative interactions, according to new analysis from the Qualtrics XM Institute. This finding is released as Australians prepare for a record-breaking spend of $6.8 billion** over the Black Friday and Cyber Monday weekend alone. ...

RingCentra has announced that its AI Receptionist™ (AIR) is now available in Australia. An always-on AI phone agent, RingCentral AIR™ uses generative AI to automatically answer customer questions and transfer callers to the right place. This enables businesses to never miss a call or opportunity, capture leads, and provide a better customer experience. The launch ...