Despite budget constraints, financially insecure consumers aren’t very motivated by price – they simply want reliability. Just 52% of consumers say they are financially secure, down 3 points over the past two years. Against the backdrop of persistent inflation, job market uncertainty, and tariff concerns, this shift is negatively impacting how customers feel about the ...

Zendesk has acquired Unleash, an AI-powered enterprise search platform. The acquisition aims to integrate Unleash’s retrieval technology into Zendesk’s employee service workflows, allowing for centralised access to data across disparate company systems. The integration focuses on three core functional areas: By connecting search to case management and analytics, Zendesk intends to automate routine internal inquiries ...