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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

The five-year CX strategy that elevated JAX to industry leader October 21, 2025
Zendesk unveils CCaaS strategy alongside a series of new AI capabilities October 19, 2025
TWILIO SIGNAL 2025 Sydney: Making ‘Every company an AI company’ October 17, 2025
Why cutbacks in the contact centre could cost you dear in 2026 October 16, 2025
Strategic escape. Actionable solutions. What to expect at the CX Retreat 2025 October 14, 2025
Customer Science appoints Chris Borg as Partner Manager October 13, 2025
CX leaders outperform financially – Highlighting the need to connect C-suite vision and front-line execution October 13, 2025
The AI journey to intelligent customer service in 2026 and beyond October 10, 2025
AI’s CX promise vs. Australian reality – The report every CX leader needs to read October 8, 2025
Qualtrics $6.75B deal to buy Press Ganey will reshape CX landscape October 7, 2025

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