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Event type: Conference

08
Oct
08
Oct
-
09
Oct

CX Retreat 2026

08-10-26 - 09-10-26
Cape Schanck,Victoria
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley
Conference
31
Mar
31
Mar
-
01
Apr

Customer 360 Symposium 2026

31-03-26 - 01-04-26
Hunter Valley, NSW
Conference
25
Feb
25
Feb
-
26
Feb

Unlock the Future of Marketing at the 18th CMO Summit 2026!

25-02-26 - 26-02-26
Double Bay, Sydney
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Signature moments that generate value – Interview with Lachlan Davidson from Bupa November 28, 2025
  • Creating student-first experiences: CSU’s Journey to proactive, empathetic support November 27, 2025
  • Why Zendesk predicts contextual intelligence to be the new CX Standard – Interview with Kellie Hackney November 26, 2025
  • Ready Maestro! Genesys unveils its strategy for an orchestrated future November 20, 2025
  • Is CX in existential crisis? Why 2026 will be an Inflection Point November 17, 2025
  • Voice AI: The future of the contact centre is not automation — it is true conversation November 12, 2025
  • Better identity management for superior, repeatable CX November 10, 2025
  • AI needs empathy and strategy, not just ROI November 7, 2025
  • How AI is reshaping the patient experience in Australia? November 6, 2025
  • Boosting employee experience in contact centres is the key to success October 31, 2025
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