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Event type: Conference

08
Oct
08
Oct
-
09
Oct

CX Retreat 2026

08-10-26 - 09-10-26
Cape Schanck,Victoria
Conference
08
Sep
08
Sep
-
09
Sep

Marketing Tech Symposium 2026

08-09-26 - 09-09-26
Hunter Valley, NSW
Conference
12
May
12
May
-
13
May

Contact Centre Symposium

12-05-26 - 13-05-26
Hunter Valley, NSW
Conference
23
Apr
23
Apr

Digital CX Summit 2026

23-04-26 -
Singapore
Conference
31
Mar
31
Mar
-
01
Apr

Customer 360 Symposium 2026

31-03-26 - 01-04-26
Hunter Valley, NSW
Conference
25
Feb
25
Feb
-
26
Feb

Unlock the Future of Marketing at the 18th CMO Summit 2026!

25-02-26 - 26-02-26
Double Bay, Sydney, NSW
Conference

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Digital labour – Are the robots really taking over customer support? January 12, 2026
  • How values-driven support turns AI into loyalty January 6, 2026
  • Generative AI in customer service: From chatbots to autonomous agents December 16, 2025
  • IKEA’s quest to become customer obsessed December 14, 2025
  • Stop taking calls, start driving value – The 2026 contact centre reset December 11, 2025
  • Why AI Transparency will build brand trust and loyalty in 2026 – Interview with Nicholas Kontopoulos December 10, 2025
  • Boost profit, not averages – The new metrics defining contact centre success. December 9, 2025
  • The shopper-bot called – Your curtains don’t match your carpets December 7, 2025
  • Why digital identity now determines customer loyalty December 4, 2025
  • The future of CX is proactive and predictive – Interview with Swyftx’s Siân Howatson December 1, 2025
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