Skip to content
Saturday, 10th January 2026
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
  • CX Events
  • Training & Development
  • Movers & Shakers
  • Vendor Gallery
  • Subscribe

Author: Soeren Stamer

Soeren Stamer has over 20 years of experience as a B2B software industry CEO. While at the University of Hamburg, he co-founded CoreMedia with his professors, and subsequently led the company’s global expansion. Through agile leadership and a passion for innovation, Soeren has helped the company navigate decades of industry disruption and growth, from Web 2.0, to SaaS and to AI. Soeren is an industry thought leader who regularly speaks at international conferences like Digital Marketing World Forum or OMR and an award-winning author who comments on technological developments and trends in trade journals like The Drum or Horizont. With a focus on turning technological innovations into value, he sees significant potential to harness artificial intelligence to help companies merge content and commerce intelligently.

How values-driven support turns AI into loyalty

By Soeren Stamer   Posted in Customer Experience
Posted on January 6, 2026January 6, 2026

In 2026, customer experience is defined by how well a brand supports a customer the moment they lose confidence, hesitate, or feel overloaded. The best brands don’t drown people in touchpoints. They pay attention to their individual behaviour and use a blend of AI and human engagement to step in when it matters. Loyalty follows …

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • How values-driven support turns AI into loyalty January 6, 2026
  • Generative AI in customer service: From chatbots to autonomous agents December 16, 2025
  • IKEA’s quest to become customer obsessed December 14, 2025
  • Stop taking calls, start driving value – The 2026 contact centre reset December 11, 2025
  • Why AI Transparency will build brand trust and loyalty in 2026 – Interview with Nicholas Kontopoulos December 10, 2025
  • Boost profit, not averages – The new metrics defining contact centre success. December 9, 2025
  • The shopper-bot called – Your curtains don’t match your carpets December 7, 2025
  • Why digital identity now determines customer loyalty December 4, 2025
  • The future of CX is proactive and predictive – Interview with Swyftx’s Siân Howatson December 1, 2025
  • Signature moments that generate value – Interview with Lachlan Davidson from Bupa November 28, 2025
Theme by WPFig