Wednesday, 18th May 2022
  • Receive CXFocus every fortnight
  • Sponsorship
    • CX Leadership Webinars
  • Contact Us

  • Home
  • Articles
    • Disrupt the Disrupters
    • Features
    • Marketing
    • Customer Experience
    • Digital
  • CX Events
  • CX Directory
  • Meet Our Experts
  • Our Partners
    • CX Network
    • CXPA
      • CCXP Certification
      • CXPA Awards
      • CX Day
      • CCXP Training
        • Customer Centric Culture Certification
        • Customer Experience Excellence Course

Tag: mobility

What impact is digital disruption having on your business?

By Mark Atterby   Posted in Features
Posted on January 24, 2017March 30, 2017
digital disruption

By Mark Atterby. Everyone is talking about digital disruption. But how much are traditional companies doing about it? And what will be its full impact? We’ve seen the rise of Uber and Airbnb to disrupt the taxi and travel industries. Who’s next? According to the Harvey Nash CIO survey 2016, Australian organisations are being affected …

Please follow & like us

RSS
Follow by Email
Facebook
fb-share-icon
Twitter
Visit Us
Tweet
LinkedIn
LinkedIn
Share

CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • Most senior Australian business leaders plan to join the ‘Great Resignation’ May 11, 2022
  • Don’t confuse digital-first customer experience with digital-only April 21, 2022
  • Why Employee Experience is the #1 priority in 2022 April 7, 2022
  • They Want it Now – The Future of CX March 30, 2022
  • Why CX and employee experience (EX) need human empathy March 16, 2022
  • Your CX priorities in 2022 – are they on the money? March 8, 2022
  • Interview with contact centre executive and industry leader: Fiona Keough, CEO at Auscontact Association February 23, 2022
  • Are broken brand promises costing you customers? February 18, 2022
  • The importance of creating secure customer journeys February 15, 2022
  • The CX balancing act: human experience vs digital technology February 10, 2022
Theme by mag-themes
Social media & sharing icons powered by UltimatelySocial