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June 2021

How Successful CX Programs Demonstrate VALUE – Live with Jim Tincher, CCXP

June 10, 2021 @ 12:15 pm - 1:00 pm

Jim Tincher, CCXP | Global CX thought leaders will share the latest research on specific accelerators that demonstrate CX value About this event In this webinar Jim Tincher, CCXP will share with us the outcomes of recent research conducted by his team. Over 150 hours of interviews of CX leads, CEOs and CMOs, from B2B and B2B2C, they found successful programs had a specific way of showing value that was not tied to overall revenue, but instead more granular outcomes.…

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August 2021

Customer Experience Excellence Course

August 28, 2021 - September 11, 2021

  Increase your CX capability & prepare for the CCXP (Certified Customer Experience Professional) accreditation with CXPA Recognised Training Provider Lynn Hunsaker WHY CHOOSE THIS COURSE? The Customer Experience Excellence Course has been designed by Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, CXPA Board Member, Adjunct professor at the University of California, Santa Cruz, Silicon Valley Univeristy Extension. Most people have certain customer experience specialties in their career background. What you need to succeed is a solid understanding of the full spectrum…

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