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How Successful CX Programs Demonstrate VALUE – Live with Jim Tincher, CCXP
June 10, 2021 @ 12:15 pm - 1:00 pm
About this event
In this webinar Jim Tincher, CCXP will share with us the outcomes of recent research conducted by his team. Over 150 hours of interviews of CX leads, CEOs and CMOs, from B2B and B2B2C, they found successful programs had a specific way of showing value that was not tied to overall revenue, but instead more granular outcomes. In this webinar we will learn about some of the accelerators that enabled those outcomes:
12:15 | Introduction to Jim Tincher, CCXP
12:20 | Demonstrating Value
12:40 | Q&A
12:55 | End of Webinar
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Jim sees the world in a special way: through the eyes of customers. This lifelong passion for customer experience, and a thirst for knowledge, led him to found his journey mapping and customer experience consulting firm, Heart of the Customer (HoC).
Prior to launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group. Jim’s fascination with customer experience led him to become a Certified Customer Experience Professional (CCXP), only the second in the world to earn such a designation. He also served as an adjunct instructor at the Carlson School of Management at the University of Minnesota, where he previously earned his master’s in business administration.
Jim’s book, How Hard Is It to Be Your Customer? is considered a must-read for leaders focused on customer experience.
To find out more about the CXPA visit CXPA.org