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Future Contact Centres

June 4, 2019 - June 5, 2019

CX Focus Magazine members receive a 20% discount when booking. Use code CXFM20

Future Contact Centres 2019 is about the delivering happiness to your customers.  

Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences.

Future Contact Centres is Sydney’s premier event connecting executive-level Contact Centre experts to hone in on technology and create the ‘new normal’ in contact centre excellence. Examining diversified channels, a new criteria for talentcustomer dataAI and other emerging technologiesthis event will make sure you exceed expectations of tomorrow’s customer. 

30+ Speakers | 120+ Attendees | New Contacts Guaranteed

Confirmed Speakers Include:

  • Raj Chaudhuri, Director, Global Servicing Network, American Express
  • Harpreet Singh Ghai, Consumer Relations Director, GSK
  • Campbell Wright, General Manager Customer Contact Centre, ANZ (Australia)
  • Trent Lewis, General Manager, Customer Contact Centres, Spotless Group
  • Tim Powell, National Contact Centre and Operations Manager, Teachers Mutual Bank
  • Moses Thagasamy, Director Customer Strategy, IAG
  • Nigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE Insurance
  • Michelle Shiers, Complex Customer Care Lead, Telstra
  • Sam Youssif, Director, Digital Customer Experience, Schneider Electric
  • Renzo Urzua, Global Contact Centre Management Trainer, MasterCard
  • Miles Williams, General Manager, Customer Growth, Bupa
  • Rod Netterfield, GM, Change and Customer Experience, Auto and General
  • And Many More!


For the agenda visit: https://fcc-syd.coriniumintelligence.com/download-the-agenda


June 4, 2019
June 5, 2019


+612 8916 6161


Dockside Cockle Bay Wharf
Darling Harbour, NSW 2000 Australia + Google Map