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Delivering Customer Centric Contact Centres

November 27, 2019 - November 29, 2019

Contact centres sit at the frontline of an organisation, they play a critical role in building trust with customers, whilst improving overall customer relationships. In the customer service industry, millions of dollars are spent every year in contact centres. With increasing demands from customers and technology development, contact centre managers are under high pressure to improve operational efficiency and manage costs to deliver extraordinary customer experience.

The Delivering Customer Centric Contact Centres conference, taking place on 27th – 29th November in Sydney brings together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal customer experience in their contact centres. Attendees will explore strategies to establish customer centric operations, leverage analytics to drive decision making, engage the workforce to maximise productivity and service quality.

Organisational benefits of attending

  • Support business goals by building customer trust and improving customer experience
  • Takeaway workforce planning and management tools to engage agent for improved productivity and performance
  • Uncover strategies and explore new technologies to get ready to move contact centres to the cloud
  • Enhance your knowledge on how to implement AI, Chatbots and other technologies to your contact centres

How did our attendees benefit at our previous CX events?

  • 95% would recommend this conference to their industry peers
  • 93% referred to the event as an excellent platform to address challenges & create viable strategies
  • 90% appreciated the many networking opportunities

Who will attend?

Directors, General Managers, Heads of Department, Senior Managers, Managers, Advisors and other professionals responsible for:

  • Contact Centre, Help Desk
  • Customer Experience
  • Customer Service
  • Operations
  • Service Delivery
  • Digital Transformation, Engagement, Communication
  • Omnichannel, Multichannel
  • Workforce Planning

Don’t miss the chance to attend this conference!


November 27, 2019
November 29, 2019


1300 316 882


ICC Sydney
14 Darling Drive
Sydney, NSW 2000 Australia
+ Google Map
02 9215 7100