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RACV Cape Schanck Resort
RACV Cape Schanck Resort
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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • AI needs empathy and strategy, not just ROI November 7, 2025
  • How AI is reshaping the patient experience in Australia? November 6, 2025
  • Boosting employee experience in contact centres is the key to success October 31, 2025
  • How the Qualtrics-PG Forsta merger will reshape the VoC market October 30, 2025
  • Optimising digital experiences to fuel growth October 28, 2025
  • For Kapitol Group human connection & trust wins the business October 28, 2025
  • CX Retreat 2025 – customer focus takes centre stage October 28, 2025
  • The five-year CX strategy that elevated JAX to industry leader October 21, 2025
  • Zendesk unveils CCaaS strategy alongside a series of new AI capabilities October 19, 2025
  • TWILIO SIGNAL 2025 Sydney: Making ‘Every company an AI company’ October 17, 2025
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