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Thursday, 15th January 2026
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Intercontinental Sydney - Double Bay
Intercontinental Sydney - Double Bay
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PARKROYAL Collection
PARKROYAL Collection
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RACV Cape Schanck Resort
RACV Cape Schanck Resort
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Rydges Resort Hunter Valley
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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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Latest Posts

  • Winning the 2026 experience race – Moving from ‘AI-first’ to ‘trust-first’ January 14, 2026
  • Why 2026 is the tipping point for Australian banking CX January 13, 2026
  • Digital labour – Are the robots really taking over customer support? January 12, 2026
  • How values-driven support turns AI into loyalty January 6, 2026
  • Generative AI in customer service: From chatbots to autonomous agents December 16, 2025
  • IKEA’s quest to become customer obsessed December 14, 2025
  • Stop taking calls, start driving value – The 2026 contact centre reset December 11, 2025
  • Why AI Transparency will build brand trust and loyalty in 2026 – Interview with Nicholas Kontopoulos December 10, 2025
  • Boost profit, not averages – The new metrics defining contact centre success. December 9, 2025
  • The shopper-bot called – Your curtains don’t match your carpets December 7, 2025
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