CX Events

[sc_events_calendar]

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

Is CX in existential crisis? Why 2026 will be an Inflection Point November 17, 2025
Voice AI: The future of the contact centre is not automation — it is true conversation November 12, 2025
Better identity management for superior, repeatable CX November 10, 2025
AI needs empathy and strategy, not just ROI November 7, 2025
How AI is reshaping the patient experience in Australia? November 6, 2025
Boosting employee experience in contact centres is the key to success October 31, 2025
How the Qualtrics-PG Forsta merger will reshape the VoC market October 30, 2025
Optimising digital experiences to fuel growth October 28, 2025
For Kapitol Group human connection & trust wins the business October 28, 2025
CX Retreat 2025 – customer focus takes centre stage October 28, 2025

Theme by WPFig