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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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Latest Posts

  • The accelerated customer journey – How AI is compressing time March 17, 2026
  • Trust and security – Why identity is the new currency of CX March 11, 2026
  • Leading with empathy – A conversation with Annmaree Bell, Chief Customer Officer, Zurich March 5, 2026
  • Governed agents – Keeping the guardrails on agentic AI March 3, 2026
  • Your new customers aren’t human and they’re not all the same February 24, 2026
  • El Jannah dishes Up AI-powered customer service February 20, 2026
  • It’s time for government to own its insights February 18, 2026
  • Inside NAB’s enterprise-wide AI strategy February 17, 2026
  • Beyond the hype – how AI is truly transforming CX in APAC February 11, 2026
  • Mind the Gap – Why consumer perception is the new battleground for Australian SMBs February 10, 2026
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