home Customer Experience, People Take away the pain of casual customer service recruitment

Take away the pain of casual customer service recruitment

When it comes to hiring temporary or casual customer service staff, companies often face a difficult balancing act in terms of speed of hire versus quality of hire. Unfortunately, the hiring methods that many organisations use are slow, expensive and deliver inconsistent results. Weploy, a Melbourne based startup, aims to eradicate the inefficiencies inherent in traditional hiring methods by providing businesses with a fast, seamless and compliant online hiring solution.

Recruiting temporary customer service staff can be expensive and time consuming. One position can attract hundreds if not thousands of online applications, which means hours spent pouring over resumes and assessing candidates.

The founders of Weploy believed technology offers a better way of recruiting temporary customer service staff.

Tony Wu, CEO and co-founder of Weploy

Tony Wu, CEO and co-founder of Weploy, comments, “We wanted to create a fast and efficient online recruitment platform for businesses looking for temporary customer service staff that could easily scale to meet the demands of the business. But we also wanted to build a solution that guaranteed potential employees an equal chance of finding work – regardless of their background or nationality.”

Many candidates find the process of going for job interviews intimidating, hampering their prospects of finding work despite their skills and qualifications for a position. Even though it maybe unconscious, recruiters often select candidates based on personal bias formed during an interview.

By allowing technology to match candidates with the job, Weploy promises to remove the potential bias in traditional recruitment methods. This means that the ‘best fit’ candidate, regardless of gender, age or cultural background, is selected for the position.

“Certain information – like candidates name, photo and age is purposely removed from Weployee profiles so that the risk of human bias is removed from the job selection process”, says Wu. 

Reducing costs while improving customer experience

Using recruitment companies and job boards to find temporary staff can incur considerable costs. A key feature of Weploy is its potential to eliminate most of these costs. Wu states, “The platform removes the need of having middlemen charging inflated margins or recruitment managers pouring over an avalanche of resumes and online applications to find the right candidates.”

The ultimate aim is to help organisations find better quality talent in a shorter timeframe, thereby improving productivity while providing better experiences for customers.

How it works

Potential candidates sign up to the service via the website or app to become a Weployee. The candidates enter their details, qualifications and background information into the app. They then go through a range of psychometric and skillsbased testing as well as a short interview before they’re match with an employer.

Businesses signup as Weployers via the app and create a free account. They then have access to a dashboard where they can fill out a job form, highlighting what they want. Once the job is posted the Weployer can choose the first worker that matches or allow the algorithm to build a shortlist. “

So who’s using it?

Weploy has been able to gain considerable traction since its launch a few years ago. Organisations such as Lonely Planet, Perpetual, Volkswagen, Asana, UniSuper and Deliveroo are using Weploy to fill a range of customer service and office admin roles.

The feedback from these organisations has been positive. According to Kathy Summer, people operations consultant for Lonely Planet, Weploy has helped the company improve the quality of talent employed in a variety of temporary roles while streamlining their hiring and onboarding processes. Weploy is currently planning to expand overseas in the near future.

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Mark Atterby

Mark Atterby has 18 years media, publishing and content marketing experience.

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