home Under the covers with Australia’s largest Digital CX Transformation Project!

Under the covers with Australia’s largest Digital CX Transformation Project!

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Date: September 8, 2017
Time: 12:30 pm  to  2:00 pm

InterAct Melbourne Networking Lunch Forum

There is a reason why NSW has streaked ahead of its peers in the delivery of digital platforms across government and the transformation of the state’s public service infrastructure.

Join the ‘architect’ of Service NSW, Steve Griffin on the CX journey the NSW government has taken and what this has meant to the citizens of that state.

The presentation takes an in depth look at the project from inception to establishment, politics to policy and PDF to digital.Service NSW are held as the exemplar in this space, evidenced by spectacular wins in service levels, customer satisfaction, cost reduction, efficiency and productivity.

The Hotel Windsor – 111 Spring Street, Melbourn CBD

Friday 8 September 2017
11:45 am Registration and Networking
12.30 pm – 2.00 pm
Post-Forum Networking

Please Register

 

About Our Speaker Steve Griffin

Steve GriffinAs Deputy CEO Steve, managed the largest transformation project of its time. While Service NSW has become a digital exemplar to governments around the world, its success did not come from utilising new and emerging technologies – rather enhancing the human interactive experience!

 

 

 

 

 

 

 

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Mark Atterby

Mark Atterby has 18 years media, publishing and content marketing experience. His key ability is to translate the business needs of organisations into an online presence that raises brand awareness, generates leads and most importantly, increases sales.