InterAct Melbourne Networking Lunch Forum
There is a reason why NSW has streaked ahead of its peers in the delivery of digital platforms across government and the transformation of the state’s public service infrastructure.
Join the ‘architect’ of Service NSW, Steve Griffin on the CX journey the NSW government has taken and what this has meant to the citizens of that state.
The presentation takes an in depth look at the project from inception to establishment, politics to policy and PDF to digital.Service NSW are held as the exemplar in this space, evidenced by spectacular wins in service levels, customer satisfaction, cost reduction, efficiency and productivity.
The Hotel Windsor – 111 Spring Street, Melbourn CBD
Friday 8 September 2017
11:45 am Registration and Networking
12.30 pm – 2.00 pm
About Our Speaker Steve Griffin
As Deputy CEO Steve, managed the largest transformation project of its time. While Service NSW has become a digital exemplar to governments around the world, its success did not come from utilising new and emerging technologies – rather enhancing the human interactive experience!