Chatbots: Disruption is coming to the call centre

Please shareShare on FacebookShare on Google+Tweet about this on TwitterShare on LinkedInDigg this

Please shareBy Joe Tawfik, CEO of Kinetic Consulting Services. Leveraging the latest in AI technology and robotics, chatbots are expected to replace numerous jobs in the contact centre industry. In one case study, Shell designed a bot to answer technical questions on over 3,000 products. It reduced call volumes by 40%. Please share

Please shareShare on FacebookShare on Google+Tweet about this on TwitterShare on LinkedInDigg this